FLAG AN ISSUE

Audit-ready Flag an Issue

Allow drivers to report blockers with minimal friction. Capture issue type and severity using predefined options. Automatically attach job, stage, and location context. Surface dispatcher response playbooks to guide action. Reduce back-and-forth during live operations. DispatchFleet keeps this workflow connected across the platform.

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CAPABILITIES

Inside Flag an Issue

Allow drivers to report blockers with minimal friction. These capabilities show how DispatchFleet supports day-to-day execution in this area. They capture the decisions dispatchers and field teams make every shift. They also define the guardrails that keep data consistent when plans change. Scan the list below to understand the major functions at a glance. Next, the Features section breaks each capability into concrete actions, screens, and reusable building blocks.

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Issue type selection

Enables issue type selection so exceptions are captured with the right context and severity. Routes problems through consistent playbooks and escalation paths. Keeps an auditable record of what was reported and how it was handled.

Key Features:
  • Select type
  • Set severity
  • Standardize reporting

Severity classification

Enables severity classification so exceptions are captured with the right context and severity. Routes problems through consistent playbooks and escalation paths. Keeps an auditable record of what was reported and how it was handled.

Key Features:
  • Classification and severity
  • Context auto-attach
  • Escalation playbooks

Auto-attached job context

Enables auto-attached job context with validation so pairings remain consistent across driver, truck, and trailer resources. Prevents conflicts and applies changes immediately for the active shift. Records changes for traceability and audit readiness.

Key Features:
  • Assign/unassign controls
  • Conflict validation
  • Immediate apply

Dispatcher playbooks

Supports dispatcher playbooks within Flag an Issue. Adds structure, guardrails, and traceability to keep operations consistent. Improves speed and accuracy across the Field Records workflow.

Key Features:
  • Core workflow support
  • Validation guardrails
  • Traceability

Structured escalation

Enables structured escalation so exceptions are captured with the right context and severity. Routes problems through consistent playbooks and escalation paths. Keeps an auditable record of what was reported and how it was handled.

Key Features:
  • Classification and severity
  • Context auto-attach
  • Escalation playbooks
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WORKFLOW

Flag an Issue workflow

Allow drivers to report blockers with minimal friction.

01

Issue type selection

Support Issue type selection with clear rules, visibility, and consistent execution.

02

Severity classification

Support Severity classification with clear rules, visibility, and consistent execution.

03

Auto-attached job context

Support Auto-attached job context with clear rules, visibility, and consistent execution.

04

Dispatcher playbooks

Support Dispatcher playbooks with clear rules, visibility, and consistent execution.

05

Structured escalation

Support Structured escalation with clear rules, visibility, and consistent execution.